Oats - Rolled – Matakana Superfoods

	Avg. Qty./Serving	Avg. Qty./100g
Energy	158.0kj	1580kj
Protein	1.32g	13.2g
Fat, total	0.652g	6.52g
- saturated	0.111g	1.11g
Carbohydrate	6.77g	67.7g
- sugars	0.09g	0.9g
Dietary Fibre	1.01g	10.1g
Sodium	0.6mg	6mg

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New Zealand Orders

New Zealand orders over NZ$100 are freight-free.

Order values under $100 incur a flat shipping fee country-wide of NZ$9.50 (no extra charge for Rural Delivery).

Depending on the time of day your order is placed, we strive to have your order delivered to you within 1- 3 working days. However, please note that there are times when the postal service is at capacity and delivery times may be extended. Rural delivery can also take 1-2 working days longer.

Australian Orders

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Order values under $120 incur a flat shipping fee of $15.

Expected delivery time is 3- 5 working days unless there are issues beyond our control. Orders are shipped via DHL.

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Middle East tracked NZ$45.00.

Philippines tracked NZ$40.00.

Rest of the world tracked NZ$35.00.

International orders are shipped via DHL. Expected delivery time is 5-10 working days for most destinations, however, it can be 10-14 working days for more remote locations. We also reserve the right to charge additional shipping fees depending on the weight, volume and delivery location for your order. We will contact you to confirm shipping costs before processing your order if this is the case.

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Matakana Superfoods is open 5 days a week, Mon-Fri. All orders placed over the weekend will be processed the next working day.

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Cancellation, Return and Refund Policy

We hope that you are happy with your purchase but should you wish to return any item to us, we will be happy to refund or replace a product subject to the following conditions:

We will provide a full refund or replacement (at your election) if the quality of goods delivered is unacceptable (we may request photographic proof). This is on the condition that you contact us within 24 hours of receiving the goods either by phone or by emailing orders@matakanasuperfoods.com. We recommend you check the contents of your parcel prior to signing the courier.
Before returning any goods, the customer must contact Matakana Superfoods by phone or email (to be obtained from the website).
We do not accept cancellations once your order has been handed to our courier for delivery.
We do not provide refunds for change-of-mind returns.
All eligible refund requests will be processed within 30 days.
Subject to the terms above, we are happy to refund or replace any item requested within 20 days of placing your order.
If you believe your order has been lost in transit, you must contact us within 20 days of placing your order to be eligible for a refund or replacement.

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Import duties, taxes, and charges are not included in the item price or shipping cost. These charges are the buyer's responsibility. Please check with your country's customs office to determine what these additional costs will be prior to buying.

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Matakana Superfoods Limited is dedicated to keeping your details private. Any information, we collect in relation to you, is kept strictly secured. We do not pass on/sell/swap any of your personal details with anyone. We use this information to identify your orders, provide you with our newsletters (if applicable) and to personalise your shopping experience with us. Each individual using our website is also responsible for maintaining the confidentiality of their user ID. However, in the event of any unauthorized use of your user ID or any other information, we request that you immediately notify us. We will do our best to provide assistance and prevent further unauthorized use.

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Individual profile and company details are not used for any other purpose. Details are only supplied to a third party supplier when it is required by law, for goods or services which you have purchased or to protect Matakana Superfoods Limited copyright, trademarks and other legal rights.

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All information matakanasuperfoods.com receives from its customers is protected by our secure server. Furthermore, all customer data collected is secured against unauthorized use or access. We use DPS hosted payment gateway with ANZ Bank Ltd merchant services as well as Paypal which are secured by SSL (secure sockets layer) encryption technology and process payment process on behalf of Matakana SuperFoods Limited. We do not store credit card information on our servers.

Cancellations, Returns and Refund Policy

We hope that you are happy with your purchase but should you wish to return any item to us, we will be happy to refund or replace a product subject to the following conditions:

1. We will provide a full refund or replacement (at your election) if the quality of goods delivered is unacceptable (proof may be required). This is on the condition that you contact us within 24 hours of receiving the goods either by phone or email (to be obtained from the website). We recommend you check the contents of your parcel prior to signing the courier.

2. Before returning any goods, the customer must contact MATAKANA SUPERFOODS by phone or email (to be obtained from the website).

3. We do not accept cancellations once your order has been handed to our courier for delivery.

4. We do not provide refunds for change of mind returns.

5. All eligible refund requests will be processed within 30 days.

6. Subject to the terms above, we are happy to refund or replace any item requested within 30 days of delivery.

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All prices on our website are represented in New Zealand dollars (NZ$) and include New Zealand goods and services tax (GST). All prices are correct at time of publication; however we reserve the right to alter our prices for any reason at any time.

Promotions / Sales

Any promotions, sales or discount codes for use on the Matakana Superfoods website are valid exclusively for first-time purchases. These offers cannot be utilised for existing (repeat) subscriptions or wholesale orders. Discount code: MIDWINTER valid until 11.59pm 21/07/2024. Valid on selected products only.

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Complaints

If you have any complaints about the matakanasuperfoods.com service, please contact us here.

Oats - Rolled

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